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Apps for Conversation Intelligence

The App Marketplace now has a Conversation Intelligence collection highlighting several third-party calling apps that help you gain valuable insights from your customer calls. Built on HubSpot’s Conversation Intelligence, these apps support playable recordings and, depending on your HubSpot plan, transcriptions and call analysis. These apps include:

Call recordings are an important way to gain insight into your customer calls and to coach and train your service and sales teams. Previously, it was difficult to gain insight from recordings of calls placed via third-party calling apps because there wasn’t a secure way to load and play the recordings within HubSpot. This restricted the amount of insights your team could gain from calls and limited your opportunities for coaching.

Now, you can use these Conversation Intelligence apps to send authenticated recording URLs for playback inside of HubSpot, so all of your call recording data is securely stored in one place.


Let's look at how it works 

For customers:

Navigate to the Apps for Conversation Intelligence collection in the left sidebar of HubSpot’s App Marketplace. Select an app and follow the prompts to install it.

Next time you use the app to place calls via HubSpot with call recording turned on, the app will send authenticated recording URLs for playback inside of HubSpot, which allows for recordings to be linked securely alongside the logged call object. Once a recording URL is added to the call object, it will be playable with call controls and commenting.ee2eb966-22dc-4666-8cd6-89387067ff84

If you have access to HubSpot’s Conversation Intelligence, you can automatically record, transcribe, and review calls made in HubSpot, including calls made with third-party calling apps.8e219962-1d1c-46f4-aa1c-37b8b16ccc08

For developers:

App developers looking to build on HubSpot’s Conversation Intelligence can get started by following the steps in our developer documentation.

The HubSpot App Marketplace is available to all HubSpot customers. Access will vary depending on which app you use: reference the app’s listing page in HubSpot’s App Marketplace for required subscription levels and permissions.

Playable recordings are available to all HubSpot customers. Transcriptions are made available for analysis only for HubSpot customers with access to Conversation Intelligence (Pro & enterprise plans).

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